Fun HQ

f.a.q.

Delivery of the items, the hire period if for all-day with roughly a minimum of 3 hours and a maximum of 6 hours or you can enquire to hire for an Extra day. 

  • Party at home – if available items could be delivered the day before or collected the following day.
  • Venue party – please allow time to us set up and also time to pack up onto of the duration of your party (ETA supplied depending on access and Fun supplied)

**Please consider if there are stairs or a distance over 50 m from where the delivery Van can park extra fees may occur or worst case cancellation for the big set up. Unless you can arrange help as I’m normally on my own

A. Most definitely!  We have certificates in Covid-19 cleaning and cleanliness is our top priority. The equipment and balls are cleaned and disinfected after each use. All of our ball-pit balls are atomised in a commercial ball cleaner with antiviral disinfectant after each and every use. This helps to prevent the spread of viruses and to keep yuckies out like grass, snot, and hair.

A.  Minimum order is $150  please check out our entire selection as we have a lot of fun options

A. Yes, absolutely. We are covered for up to $20,000,000 in public and products liability.

A. Our equipment is high quality, durable and safe, so it is very unusual for something to break. In the unlikely event that it does, please do not try to fix it yourself, and do not let the children continue to play. Contact us ASAP, and we will do our best to repair or replace it in a timely fashion.

A.  

Once you have decided to go ahead to secure your booking, full payment is required (unless agreed otherwise a deposit can be paid however full payment will be required within 14 days of your event.)
Please also refer to our cancellations policies for more information.

A. For all bookings, a refundable security needs to be paid for orders:

  • Under $250 – a bond of $50 to be paid upon delivery or as arranged.
  • $250-$400 – $100 bond to be paid upon delivery or as arranged
  • $400+ – a $250 bond to be paid.

All bonds will be promptly refunded* when all items are returned in the same condition and cleanliness that they were hired out (fair wear and tear is acceptable).

*Bouncy castles need to be inspected after the event, so your bond will be transferred into your bank within a day or two

A. You may pay direct deposit, or with any major credit card* via Square or Paypal.

*Credit card transactions will incur a transaction fee of 2.2%. This cost is incurred by credit card processing facilities and unfortunately is unavoidable.

A. Cancellation terms apply once payment of order or bond has been completed. If you need to cancel within 14 days of the hire date, any payments made will be forfeited.

During periods of severe weather conditions (electrical storms, high winds, flooding, etc.) FunHQ has the right to cancel a booking. If this occurs, all payments made prior will be refunded.

No refunds will be provided due to undesirable weather (rain, cold temperatures, etc) or other unforeseen circumstances. However, FunHQ will provide you with a credit to be used within six (6) months of your cancelled party.

A. Yes, we certainly do! 😊 Please see our packages page.

Everyone’s needs are different, so if you’re unsure of what you want or have different age groups to accommodate or budget you can “customise” a package at a discounted rate of 10% off orders over $150

A. Yes! We can provide tables, chairs, table runners, plates, cups and buntings. If you have any special requests, we can search for what you need and provide it.

Do you need contacts for other party helpers such as cake makers, photography or any other trusted collaborators we have worked with in the past please ask.

A. Yes, we do have some rules for our equipment to ensure all your little ones stay safe and have fun and bond is refunded.

A copy of the full terms and conditions will be provided upon your booking, but here are a few basics to keep in mind:

  • No FACEPAINT
  • No FOOD or SHOES or ANIMALS in or on our equipment
  • No high heels on the mats 
  • Soft play equipment must not get wet as it can be slippery, or not be used in Full Sun as the equipment becomes very HOT
  • Bouncy castles – need to be placed on grass and cannot be inflated on windy days or in public spaces

A. Most definitely! Made ideal for corporate events such as council events, family fun days, conferences, parties, fetes and restaurants.

We are fully insured and can also provide supervision* if needed.

*Charged at an hourly rate, please contact us to inquire.

A. Yes, we deliver every day of the week! We can even deliver or collect outside normal business hours, so we can be available anytime you are.  We’re flexible because we know how tricky scheduling can be with little ones in your life.

A. Sorry, in order to keep all items in great condition it is best for us to deliver, set up and collect for you but also we take the hassle out of it for you.

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