A. Soft play is an activity for children that involves playing in a specially designed area with soft surfaces and equipment and is a great solution because it’s safe and designed just for children aged from about 12 months all through the pre-school years.

Soft play has endless beneficial factors and helps children relax as they are in a closed-off and safe fun space where senses are stimulated, and a child can be free to explore.

A. The recommended ages for our soft play set-ups are 0-4 years. Our ball pits come in different sizes and suitable for older children, please check each package for suitable age and numbers.

A. Flat, level access required with a minimum 1.2m width. Some equipment includes items that are extremely heavy. If you have any steps, please call us to discuss your hire as a “high risk” charge may be involved

Our Soft play is for indoor use only as the vinyl is not waterproof and the surface can get very hot and due to this, we prefer indoor options to keep your little ones safe but also comfortable. Outdoor events are possible weather permitting with no rain forecasted and no extreme heat above 27’degree day.

It’s important to note that the soft play area can only be setup on a levelled dry surface and we do not setup on wet grass, crushed rocks, dirt, or sand.

A. We have some rules for our equipment to ensure all your little ones stay safe and your bond is refunded.

A copy of the full terms and conditions will be provided upon your booking, but here are a few basics to keep in mind:

• *Strictly NO face paint or glitter, poppers, slime please. If face paint is found to have stained our products, you may be liable for replacement of goods*
• No FOOD or SHOES or ANIMALS in or on our equipment.
• Ladies NO high heels on the EVA mats or any furniture or items placed on the mats that may cause damage otherwise a fee of $25 per mat will be deducted from your security bond.  
• Soft play equipment must not get wet or used in “full Sun” as the equipment becomes very HOT.
• Equipment will not be set up on wet, muddy or dirty surfaces.

A. Max Weight Capacity: 50kg

A. Balls are available in a range of colours including: Pastel pink, lilac, white, clear, light blue, dark blue, mint green, dark green, grass green, orange, red, purple, gold, silver, yellow, hot pink, brown and black.

A. Each piece of equipment is carefully cleansed and sanitized before and after your event. We use an antiviral hospital grade disinfectant product that kills up to 99.9% of viruses and the ball pit balls are washed and placed through a commercial ball disinfectant machine

A. At Fun HQ, we provide a complete service, so you don’t have to do a thing.

Rather than you lifting a finger, and risking breaking a nail, we apply the decals and stickers for you, ensuring they are applied correctly and the equipment isn’t damaged.

Less worry for us, and more importantly, less worry for you.

A. Yes! A full delivery, set up, pack down and collection service is included for all our packages, which are based up to 30kms distance from our warehouse to your party – this is automatically calculated on our checkout page once you enter your address.

If your party delivery address is outside the 30km radius, we charge $4 per kilometre, over and above the 31km distance.

A. 8am – 6pm. Delivery will be a minimum of one hour prior to your booking start time.

Set up and pack down is included and requires about 30 mins depending on the size of your rental equipment package. Pricing for our soft play and ball pit rentals are based on a standard 4-Hr single day rentals. Additional Hours start at $50/hr.

If you require early delivery, additional charges may apply so please call prior to discuss your hire. Please ensure your driveway, access and setup area are clear of other cars, any debris or furniture to ensure a safe and speedy setup and pack down.

A. We don’t offer a pickup service, as we are all about offering the easy option for you. Our equipment is heavy and bulky, and we want to keep our equipment in good condition (for us and for you). This is why we only offer a full delivery service. 

A. Yes, absolutely. We are covered for up to $20,000,000 in public and products liability Australia Wide. If you require a copy of our certificate, please get in touch.

A. Full payment is required to secure your order via Square or Paypal upon checkout. 

Please ensure you have the correct delivery address and nominate if you are holding the party at home or at a venue. Also please nominated a time you would like for delivery and collection & please allow 30 minutes for set up and pack down.

A. For all bookings, a refundable security bond of $200 needs to be paid on or prior to collection or delivery by Square or via merchant facility

All bonds will be promptly refunded when all items are returned in the same condition and in a dry clean state. 

A. Simply select your desired package and follow the prompts to check out! We have multiple payment options such as Credit Card, Debit Card, PayPal and *Credit card transactions will incur a transaction fee of 2.2%.

This cost is incurred by credit card processing facilities and unfortunately is unavoidable.

If you require bank transfer opposed to online checkout via our payment methods, please let us know and an invoice will be sent through for payment. All payments for bookings must be received at least 14 days prior to your booking date to proceed.

A. If you need to cancel within 14 days of the hire date, any payments made will be forfeited.  

Worried a lockdown will affect your party due to COVID, your child is unwell or other unforeseen circumstances? No problems. In these cases, FunHQ will provide you with a credit to be used within Twelve (12) months.

During periods of severe weather conditions (electrical storms, high winds, flooding, etc.) FunHQ has the right to cancel a booking. If this occurs, all payments made prior will be refunded.

A. I have a range of contacts for other Perth party vendors such as cake makers, photographers, party planners, and other trusted collaborators we have worked with in the past, that I will happily refer you to.