Fun HQ

f.a.q.

All day hire 

Delivery and collection of the items are between 8am – 4pm

If you party needs a late collection a fee of $40 per hour will apply or you can enquire to hire for an Extra day at a cheaper rate. 

  • Party at home – “if available” items could be delivered the day before or collected the following day.
  • Venue party – we will do our best to fit within your schedule, please allow time to set up and if you need our “pack up service”  onto the duration of your party.  The Exclusive Soft Fun package needs over and hour to set up and dismount.  

**Please consider if there are stairs or a distance over 50 m from where the delivery Van can park extra fees may occur or worst case cancellation

A. Most definitely!  We have certificates in Covid-19 cleaning and cleanliness is our top priority. The equipment is thoroughly cleaned and disinfected after each use and balls are cleaned in a commercial ball cleaner with antiviral disinfectant after each and every use. 

A.  Add on’s* can only be hired with a package. (*these items are not available for individual hire) as the packages include delivery and set up fees. Add on’s include dining packages, bouncy castles, coasters or giant games if you need to entertain older kids or the adults 

A. Yes, absolutely. We are covered for up to $20,000,000 in public and products liability.

A. Our equipment is high quality, durable and safe, so it is very unusual for something to break. In the unlikely event that it does, please do not try to fix it yourself, and do not let the children continue to play. Contact us ASAP, and we will do our best to repair or replace it in a timely fashion.

A.  

Once you have decided to go ahead full payment or a $50 deposit (direct deposit only) will secure your booking. If you pay a deposit full payment is required within 14 days of your event.

Please also refer to our cancellations policies for more information.

A. For all bookings, a refundable security needs to be paid for orders:

These can be paid via direct transfer, square or Paypal (prefer no cash)

  • Under $250 – a bond of $50 to be paid upon delivery or as arranged.
  • $250-$400 – $100 bond to be paid upon delivery or as arranged
  • $400+ – a $250 bond to be paid.

All bonds will be promptly refunded* when all items are returned in the same condition, clean and all packed up ready for collection.

If you are not ready when we collect and require we can carry out a “pack up” service for $25 which will be deducted from your bond.

A. You may pay direct deposit, or with any major credit card* via Square or Paypal.

*Credit card transactions will incur a transaction fee of 2.2%. This cost is incurred by credit card processing facilities and unfortunately is unavoidable.

A. If you need to cancel within 14 days of the hire date, any payments made will be forfeited  

During periods of severe weather conditions (electrical storms, high winds, flooding, etc.) FunHQ has the right to cancel a booking. If this occurs, all payments made prior will be refunded.

No refunds will be provided due to undesirable weather (rain, cold temperatures, etc) or other unforeseen circumstances. However, FunHQ will provide you with a credit to be used within six (6) months of your cancelled party.

A. Yes! We can provide tables, chairs, table runners, plates, cups and buntings. If you have any special requests, we can search for what you need and provide it.

Do you need contacts for other party helpers such as cake makers, photography or any other trusted collaborators we have worked with in the past please ask.

A. Yes, we do have some rules for our equipment to ensure all your little ones stay safe and your bond is refunded.

A copy of the full terms and conditions will be provided upon your booking, but here are a few basics to keep in mind:

  • No FACEPAINT
  • No FOOD or SHOES or ANIMALS in or on our equipment
  • No high heels on the mats 
  • Soft play equipment must not get wet as it can be slippery, or not be used in Full Sun as the equipment becomes very HOT
  • Bouncy castles – cannot be inflated on windy days or in public spaces

A. Most definitely! Made ideal for corporate events such as council events, family fun days, conferences, parties, fetes and restaurants.

We can also provide supervision *Charged at an hourly rate, please contact us to inquire.

We have public liability insurance Australia Wide of $20mil and working with children’s check

A. Yes, we deliver every day of the week! We can even deliver or collect outside normal business hours, so we can be available anytime you are.  We’re flexible because we know how tricky scheduling can be with little ones in your life.

A. Sorry no, in order to keep all items in great condition it is best for us to deliver, set up and collect for you but also we take the hassle out of it for you.

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