Fun HQ

f.a.q.

A.  Add on’s* can only be hired with a package. (*these items are not available for individual hire) as the packages include delivery and collection fees. Add on’s include dining packages,  coasters or giant games if you need to entertain older kids or the adults . (Collection for add on’s will be available soon from our O’Connor warehouse)

A. Yes, absolutely. We are covered for up to $20,000,000 in public and products liability.

A. Our equipment is high quality, durable and safe, so it is very unusual for something to break. In the unlikely event that it does, please do not try to fix it yourself, and do not let the children continue to play. Contact us ASAP, and we will do our best to repair or replace it in a timely fashion.

A.  

Once you have decided to go ahead Full payment or a $100 deposit will secure your booking. If you pay a deposit full payment is required within 14 days of your event. If you don’t pay the items will show as still available on the website. 

Please also refer to our cancellations policies for more information.

A. For all bookings, a refundable security bond of $100 needs to be paid on or prior to your delivery by transfer (sorry no cash is accepted)

All bonds will be promptly refunded* when all items are returned in the same condition, clean, dry and all packed up ready for collection.

A. You may pay direct deposit, or with any major credit card* via Square or Paypal.

*Credit card transactions will incur a transaction fee of 2.2%. This cost is incurred by credit card processing facilities and unfortunately is unavoidable.

A. If you need to cancel within 14 days of the hire date, any payments made will be forfeited  

During periods of severe weather conditions (electrical storms, high winds, flooding, etc.) FunHQ has the right to cancel a booking. If this occurs, all payments made prior will be refunded.

No refunds will be provided due to COVID lockdowns or undesirable weather (rain, cold temperatures, etc) or other unforeseen circumstances. However, FunHQ will provide you with a credit to be used within six (6) months of your cancelled party.

A. Yes! We can provide tables, chairs, plates, cups and buntings. If you have any special requests, we can search for what you need and provide it.

Or do you need contacts for other party vendors such as cake makers, photography or any other trusted collaborators we have worked with in the past please ask.

A. Yes, we do have some rules for our equipment to ensure all your little ones stay safe and your bond is refunded.

A copy of the full terms and conditions will be provided upon your booking, but here are a few basics to keep in mind:

  • No FACEPAINT or FACE GLITTER 
  • No FOOD or SHOES or ANIMALS in or on our equipment
  • No high heels on the EVA mats 
  • Soft play equipment must not get wet as it can be slippery, or not be used in Full Sun as the equipment becomes very HOT
  • Bouncy castles – cannot be inflated on windy days or in public spaces

A. Most definitely! Made ideal for corporate events such as council events, family fun days, conferences, parties, fetes and restaurants.

We can also provide supervision *Charged at an hourly rate, please contact us to inquire.

We have public liability insurance Australia Wide of $20mil and working with children’s check

A. Yes, we deliver every day of the week! We can even deliver or collect outside normal business hours, so we can be available anytime you are.  We’re flexible because we know how tricky scheduling can be with little ones in your life.

A. Some equipment and items will be available to be collected soon! We will be located in O’Connor.   Our “Premium packages”  are delivery only in order to keep all items in great condition it is best for us to deliver, set up and collect for you but also we take the hassle out of it for you.

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